Support

How do I delete my account?

In the app: Profile → Delete Account. It takes effect immediately — there's no request to send us and no waiting period. Your profile, logs, media, posts and subscription record are removed.

Comments you left on other people's posts are anonymised to [deleted] rather than erased, so other people's conversations don't collapse into holes.

How do I report a post, comment, or user?

Every post and comment has a Report action in its menu, and any user can be blocked from their profile. Blocking works both directions — a blocked user can't see or interact with you either.

Plated has zero tolerance for objectionable content or abusive behaviour. Reports are triaged immediately and reviewed by a person, and we act within 24 hours. You can also email us directly if something needs urgent attention.

How do I cancel Plated Pro?

Pro is billed through your Apple ID, so it's cancelled there rather than in Plated: Settings → [your name] → Subscriptions → Plated Pro → Cancel Subscription.

You keep Pro until the end of the period you've already paid for. Deleting the app does not cancel the subscription. Refunds for App Store purchases are handled by Apple, not by us — request one at reportaproblem.apple.com.

I paid for Pro but it isn't unlocked

Open the upgrade screen and tap Restore Purchases. That re-applies any subscription attached to your Apple ID, which also covers reinstalling the app or moving to a new phone. If it still doesn't unlock, email us with the Apple ID email you purchased under.

Why does Plated want my location?

Only for outdoor cardio. When you start a run, Plated records your route to measure distance, pace and elevation, and it keeps recording with the phone locked so the run survives your screen turning off. It is never collected at any other time.

Your route coordinates are stripped out of anything other users can see — they get the summary, never the trail of where you were.

What does Plated do with Apple Health data?

It reads your heart rate to display during a workout, and writes finished workouts back so they appear alongside your other activity. Health data is never used for advertising or marketing, never sold, and never shared with any third party.

You can revoke access any time in iOS Settings → Privacy & Security → Health.

Is Plated medical advice?

No. Calorie targets, macro splits and overload suggestions are estimates from standard formulas and the numbers you enter — not medical, nutritional or clinical advice. Speak to a physician or registered dietitian before changing your diet or training, especially if you're pregnant, under 18, or managing a medical condition or eating disorder.