FAQ and troubleshooting

I don’t see a new feature or fix#

1. Plated downloads small updates by itself and applies them the next time it starts.
2. Close Plated completely: swipe up from the bottom of the screen, then swipe Plated away.
3. Open it again. If it still isn’t there, close and reopen it once more.
4. Bigger changes need the new version from the App Store. Open the App Store, tap your picture and update Plated.

Steps or distance don’t show iPhone only#

1. On Progress → Steps & distance, tap Connect Apple Health. Allow Steps and Walking + Running Distance.
2. If you said no earlier, open the iPhone Health app → your picture → Apps → Plated, and turn them on.
3. Back in Plated, tap ↻ on the card.

Workouts don’t appear in Apple Health iPhone only#

1. Go to Profile → ☰ → Settings → Apple Health sync.
2. If it says “Not connected”, tap Enable.
3. If you turned it down before, allow Plated to write Workouts in the Health app.

Heart rate isn’t showing PRO#

1. Start a workout and tap Connect HR (or Enable HR). If nothing’s found in 30 seconds, tap Retry HR.
2. Garmin or WHOOP: turn on Broadcast Heart Rate first. Apple Watch: start a workout on the Watch.
3. Check Bluetooth is on and allowed for Plated: iPhone Settings → Plated → Bluetooth.

My route has gaps, or tracking stopped when the phone locked#

1. Go to iPhone Settings → Plated → Location and choose Always.
2. Keep Precise Location on.
3. If Plated closed mid-run, reopen it. The map comes back with Save recovered run.

TipPlated only uses your location while a GPS activity you started is recording.

The barcode scanner won’t open#

1. Allow camera access: iPhone Settings → Plated → Camera.
2. Scanning works in the phone app, not on the web.
3. If a barcode isn’t found, tap Enter nutrition facts, or try Photo with a clear picture of it.

Save to Photos doesn’t work for a sticker#

1. Go to iPhone Settings → Plated → Photos and choose Add Photos Only or Full Access.
2. Try Save to Photos again.

I’m not getting notifications#

1. Go to iPhone Settings → Plated → Notifications and turn on Allow Notifications.
2. Rest-timer alerts need notifications on too.

My data looks different on another device#

1. Everything you log is saved to your account. Changes are sent when you switch away from Plated, or a moment after you make them.
2. On the other device, close Plated completely and reopen it. On the web, reload the page.
3. To be safe, finish on one device before you edit the same day on another.

The workout timer is wrong#

1. Tap the big timer, set Hours and Minutes, and tap Confirm.
2. Or, on the finish screen, tap the time to adjust it before you save.

Where are my older workouts?#

1. Free accounts browse the last 60 days of workouts, and the last 7 days on charts. Nothing older is deleted.
2. A PRO row says how many older sessions there are. Plated Pro shows them all.
3. Export workout history in Settings always includes everything, free.

It says “Template limit reached”#

1. Free accounts keep 4 saved workouts in My library.
2. Delete one (Delete on its card) to make room, or tap See Pro.

TipWorkouts saved from someone’s post don’t count toward the four.

I blocked someone by mistake#

1. Go to Profile → ☰ → Settings → Blocked accounts.
2. Tap Unblock.

I signed up with Apple or Google and have no password#

1. Go to Profile → ☰ → Settings.
2. Under Security, tap Set password.

Can I edit or delete a food I created?#

1. Not at the moment. To fix one entry, open it in your diary and use Correct nutrition.
2. Recipes can be edited and deleted from My recipes.

How do I get help or report a problem?#

1. Go to Profile → ☰ → Settings → Send feedback. You can attach a screenshot.
2. Or email support@plated-fitness.com.

How do I delete my account?#

1. Go to Profile → ☰ → Settings → Delete account → Continue → Delete.
2. It’s immediate and permanent. If you have Plated Pro, cancel it with Apple as well.

What’s different on the web?#

1. Sign in at plated-fitness.com/app/ with the same account. Your food, workouts and profile are all there.
2. The phone app is needed for barcode scanning, AI label scanning, heart rate, route maps, the Lock Screen Live Activity and steps from Apple Health.
3. There are no ads on the web.
4. Plated Pro is bought in the iPhone app. Once you subscribe, it’s active on the web the next time you sign in.